Complaints
- The basis and scope of the Seller’s liability towards the Customer if the sold Product has a physical or legal defect (warranty) are specified in generally applicable law, in particular in the Civil Code. For Sales Agreements concluded until December 24, 2014, the basis and scope of the Seller’s liability towards the Customer who is a natural person purchasing the Product for purposes unrelated to professional or business activity, due to non-compliance of the Product with the Sales Agreement are defined by generally applicable laws, in particular the Act of July 27, 2002 on special conditions of consumer sales and on the amendment of the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended).
- The Seller is obliged to deliver the Product without defects to the Customer.
- A complaint may be submitted by the Customer, as follows:
- in writing to the address: ul. Żurawia 33, 55-080 Zachowice;
- in electronic form via e-mail to: info@adoriavineyards.com;
- It is recommended that the Customer provides in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demand a way to bring the Product into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint
- The Seller will respond to Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. Failure to respond to the Seller within the above-mentioned period means that the Seller considered the complaint justified.
- The Customer who exercises the rights under the warranty is obliged to deliver the defective Product at the expense of the Seller to the following address: ul. Żurawia 33, 55-080 Zachowice. If, due to the type of the Product or the method of its installation, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.
Returns
- The customer may return the purchased goods without giving a reason within 14 days from the date of receipt of the shipment. This is only possible if the product has not been damaged in any way.
- The product value is returned by bank transfer.
- If the payment for the purchased goods was made with a credit card, the refund will be made to the card account.
- The cost of returning the goods is non-refundable.
- The requirement for accepting the return is sending back the receipt or invoice.
